We deliver technical support and provide help to our customers through our Support Desk. Please log in to create a ticket, track any open issues or mark tickets as resolved to your satisfaction.
You can buy your support bundles through our Client Portal as well as accessing lots of free guides and articles.
Our Support Desk ensures that we deliver to our service level agreements, resolving support queries effectively. If you have an issue please help us by providing clear, step by step workflows to illustrate how any issue you may have occurs. If you have any new requirements the more detail you can give us the easier it is to help you quickly.
Request Groups & Types
To help your tickets get to the right people quickly, we have four request groups:
- Website / CRM
- Logins and Accounts
- General System Help / Training
- Billing & General Enquiries
This allows us to ask you different questions depending on the nature of the enquiry and route your ticket to the right person.
Depending on your issue you need to go to relevent section.
Website / CRM
- Report a Problem
- Request a Change
- Site Down - Urgent!
Logins and Accounts
- Request New Login
- Revoke Access to System
General System Help / Training
- Get general system help
- System Training
Billing & General Enquiries
- Billing Query
- Other Queries
Each section will have specific questions gathering the information we need to help you. For example, when using the ‘Request New Account’ form, we ask you to provide the name and email address of the new user.
When raising new tickets, please ensure that your organisation has been selected from the ‘Share with’ option at the bottom of the screen. This helps us obtain your site details quickly and speeds up the process in resolving your query.
Please DO NOT select the ‘No one’ option.
Client Satisfaction
When tickets have been resolved, the system will send out a very short and simple survey via email. The survey is a simple one-click response to highlight your experience with us.
There is also the opportunity to leave feedback that we would really appreciate to help us improve on the service that we provide.
