We are delighted to announce that we are launching Jira Service Manager (JSM). Support is one of our key services so we have invested in upgrading our support portal. Support will be provided by the same team behind the scenes so we'll continue to provide the same excellent service.
How does this benefit me?
Jira Service Manager gives you greater insight into the progress of your ticket and more options to help explain the nature of your enquiry to get it to the right team more quickly.
More generally, as a market leading support tool, we can take advantage of new features and innovations to develop our offering in line with your needs.
Will I lose access to the current support system?
You will still be able to access existing tickets until they are resolved. You can also access support pages. However, we are actually in the process of launching a new Customer Information Portal, so watch this space!
How will the process change?
The support process will not change.
Who will be set up in the new system?
Anyone in your organisation with current support access will receive an invite to JSM.
How do I use JSM?
In our support desk guide:
https://www.circle-interactive.co.uk/support-desk-guide
What about any open tickets?
You will still be able to see these tickets and interact with our support team as usual until they are resolved. Any new tickets should be raise in JSM.
Can other people from my team still see my tickets?
When you raise a ticket, you have the option to include other team members so they can view and edit the ticket and receive notifications where there are updates.
For any other queries relating to the change please email us here:
user.requests@circle-interactive.co.uk
